Today, Dulcie Crawford was awarded the designation of “Best of Zillow”. The e mail read as follows:
Congratulations on achieving Best of Zillow status! You’ve earned our highest mark of distinction for the incredible service that you’ve provided your customers.
Your Best of Zillow badge tells the buyers and sellers in your market that your customers have rated you among the top 10% of all Zillow Premier Agents.
Thank you for raising the bar on what it means to be a Zillow Premier Agent.
Keep bringing it home,
Senior Vice President, Zillow Premier Agent
The Best of Zillow Program
This program allows customers to rate their experience with you, and you receive their ratings in the form of digestible data. You’ll be able to see where you’re excelling and spot opportunities for growth — then build a brand known for exceptional customer experiences. Agents with a score of 90 or above receive Best of Zillow status.
What is a customer experience report?
Your customer experience report is an up-to-date set of customer feedback data points that lives on your private dashboard. It’s calculated from anonymous customer survey responses at multiple stages of your working relationship: the day after you connect, 15 days later and 45 days later. Your report provides insight into how customers feel about working with you so you can track your performance and continue to grow a brand known for exceptional customer service experiences.
What is a customer experience score?
Your customer experience score is the first and most critical data point in your report. Your score determines whether you’re a Best of Zillow agent.
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